Transform Every
Customer Interaction
AI-powered call scoring, real-time coaching, and quality assurance that helps your agents deliver exceptional customer experiences and improve performance by 40%.
Complete Contact Center QA Solution
Trusted by 200+ contact centers and customer service teams worldwide
Complete Contact Center QA Solution
AI-powered quality assurance that transforms your contact center performance and customer satisfaction scores.
Automated Call Scoring
AI analyzes every customer interaction in real-time, scoring calls based on your quality standards and providing instant feedback.
Key Capabilities:
- Real-time call analysis
- Custom scoring criteria
- Instant feedback delivery
- Compliance monitoring
95% call quality score improvement
Real-Time Coaching
Live guidance during calls with AI-powered suggestions to improve customer interactions and handle complex situations.
Key Capabilities:
- Live call monitoring
- Contextual suggestions
- Real-time interventions
- Performance tracking
40% improvement in agent performance
AI-Powered Training
Personalized training programs based on individual agent performance data and identified improvement areas.
Key Capabilities:
- Personalized learning paths
- Skill gap identification
- Automated training assignments
- Progress tracking
60% faster agent onboarding
Performance Analytics
Comprehensive dashboards and reports on team performance, individual metrics, and customer satisfaction trends.
Key Capabilities:
- Real-time dashboards
- Trend analysis
- Performance forecasting
- Custom reporting
Data-driven performance improvements
Multi-Channel Support
Consistent quality assurance across voice, chat, email, and social media customer interactions.
Key Capabilities:
- Omnichannel monitoring
- Unified scoring system
- Cross-channel insights
- Consistent quality standards
Unified customer experience quality
Compliance & Risk Management
Automated monitoring for regulatory compliance, risk identification, and audit-ready documentation.
Key Capabilities:
- Compliance monitoring
- Risk identification
- Audit trail generation
- Regulatory reporting
Zero compliance violations
Automated QA Process Flow
End-to-end automated quality assurance that ensures consistent, high-quality customer interactions
Call Recording & Transcription
Automatically record and transcribe all customer interactions with high accuracy.
AI Analysis & Scoring
Advanced AI analyzes conversations for quality, compliance, and performance metrics.
Automated Feedback
Instant feedback is delivered to agents with specific improvement suggestions.
Coaching & Training
Personalized coaching programs help agents improve their performance over time.
Performance Tracking
Continuous monitoring ensures sustained improvement and quality standards.
Quality Assurance Metrics
Comprehensive quality metrics that ensure every customer interaction meets your standards
Contact Center QA Pricing
Flexible pricing designed for contact centers of all sizes. All plans include our 14-day free trial.
Contact Center Starter
Perfect for small contact centers or teams getting started with AI-powered QA
What's included:
Limitations:
Contact Center Pro
Advanced QA solution for growing contact centers with comprehensive features
What's included:
Contact Center Enterprise
Complete enterprise solution with unlimited scale and custom AI development
What's included:
Calculate Your QA ROI
See how much our contact center QA solution can save your organization
Ready to Elevate Your Contact CenterPerformance?
Join 200+ contact centers already using AI-powered QA to deliver exceptional customer experiences and improve agent performance by 40%.
95% QA Accuracy
AI-powered scoring eliminates human bias and ensures consistency
40% Performance Boost
Real-time coaching and personalized training improve agent effectiveness
$25K+ Annual Savings
Per QA analyst through automated evaluation and reduced manual review time
✓ 14-day free trial • ✓ No credit card • ✓ Full QA automation • ✓ Enterprise support
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